Frequently Asked Questions

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Common questions on payouts/withdrawals

Did not get the security question answer?

Gigadat sends a unique security answer via SMS only through Shortcode (387263), do not accept links from any other number (standard data and message rates may apply) or email for each withdrawal. Check your profile under the merchant’s website to ensure you have your current email and mobile number listed.

When will I get the e-transfer notification?

Gigadat will send you an email once the withdrawal request is received. The security answer will be sent when Gigadat processes the withdrawal. The e-Transfer notification to accept the funds will be next the next day.

What can cause a delay in processing my withdrawals?

  • 1. Gigadat processes withdrawals Monday to Friday only. Withdrawals are not processed on weekends or bank holidays.
  • 2. Using an incorrect mobile number or email address will cause delays in getting your e-Transfer. Check your profile under the merchant’s site to ensure you have your current email and mobile number listed.

How can I avoid entering the wrong security answer?

Cut and paste the answer we send you into the e-transfer notification when prompted.

What happens if I answer the security question incorrectly?

The e-transfer will be canceled if you answer the security answer incorrectly three times. The funds will be returned to the merchant and should be automatically credited back to your online account with the merchant within 24 hours. You can start a new request with the merchant at this point.

Can I register for Autodeposit?

Yes. The availability of the autodeposit feature, along with the experience to register, will vary by financial institution. To register for Interac e-transfer autodeposit, log into your online or mobile banking account and go to your Interac e-transfer profile settings. Once there, add the identifier (email address or text) you want to be associated with Interac e-transfer autodeposit and select the account into which you want funds deposited. You will receive a request to verify registration. The next time someone sends funds to the identifier registered, the money will be deposited directly into your account without the need to answer a security question.

Reasons for failed pay-ins/deposits


Frequently Asked
Questions on INTERACTM

What is Interac e-Transfer®?

Interac e-Transfer® is a fast, secure, and convenient way to send money to anyone in Canada using online banking. The participating financial institution transfers the money using established and secure banking procedures. Transfers are almost instant but can take up to 30 minutes, depending on your bank or credit union.

How does Interac e-Transfer® works:

When you send money using Interac e-Transfer®, an email is sent to the recipient typically within 1 minute, though some notifications may take up to 30 minutes.The notification to your recipient includes instructions on how they can deposit the. If the recipient has set up auto-deposit, the funds will be automatically deposited to their designated account. Otherwise, they’ll be provided with a link and directed to log into their financial institution’s online banking service or app, answer the security question you created when sending the transfer, and then deposit the money into their account.

How to use Interac e-Transfer® with Gigadat:

When on our merchant’s site, you will click on the Interac e-Transfer® option, after you select the amount of deposit a new window will open that contains the information you will need to complete your e-transfer transaction. You will need to log in to your online bank and select the Interac e-Transfer® option and use the information provided in the new window, which will include the recipient name ( Gigadat ), the email address to send the e-transfer to, the amount you selected on the merchant’s site, and the unique ID that you must include in the message field of your e-transfer. If your financial institution is requesting a security question, you will also be provided the security answer to use. You must use the security answer that we have provided you; however, you can make the security question anything you like.

What is Interac e-Transfer Request Money®?

Request money is a feature of Interac e-Transfer® that allows you to request money from a business with an email address and a bank account at a participating Canadian financial institution. If your recipient accepts your request for money, you’ll receive an email from Interac®, letting you know the funds have been deposited into your account

How to use Request Money with Gigadat:

When on our merchant’s site, you will click on the Interac e-Transfer Request Money® option, after you select the amount of deposit a new window will open, asking you to confirm your email address and phone number. You will then receive an email or SMS message that states: INTERAC e-Transfer®: Gigadat Inc. sent you a request for money. You have the option to click on your financial institution or decline request.


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Our goal is to ensure the loyalty of online and mobile consumers by having the simplest and most intuitive user-experience! From business development to risk & fraud management and IT, each of our team members contribute throughout the entire value chain, making Gigadat Solutions the leading online payment facilitator in the digital industry across Canada.